Managed IT Support Services
Extend Your IT Team’s Capacity 24/7
Responsive, intelligent IT support keeping users productive—without hiring, training, or burdening internal teams.
24/7/365 U.S.-based
AI-enhanced
White-label options
Flat-rate pricing
Your internal team is stretched thin. Users wait too long. After-hours issues go unresolved until morning.
Your IT Team Needs Backup
We Provide:
24/7/365 coverage (nights, weekends, holidays)
Overflow support during business hours
Complete helpdesk outsourcing
White-label support (your brand)
Tiered L1/L2/L3 escalation
Flexible Engagement:
After-hours and weekend coverage
Seasonal scaling (retail, tax, enrollment periods)
Business continuity during staff transitions
Flat-rate pricing regardless of ticket volume
AI-Enhanced Support
Faster Resolution:
Intelligent triage and routing
Automated resolution (passwords, unlocks, installs)
Predictive analytics (identify issues before reports)
Knowledge base recommendations
Sentiment analysis escalating frustrated users
AI Operations:
Complex troubleshooting
User empathy for frustrated callers
Escalation judgment
Custom application support
Human Expertise:
AI handles routine tasks. Humans solve complex problems.
What We Support
Comprehensive Coverage:
User provisioning and account management
Password resets and account unlocks
Email and collaboration tools
Desktop and laptop support (Windows, macOS)
Mobile device support (iOS, Android)
Application troubleshooting
Network connectivity (VPN, Wi-Fi)
Printer and peripheral support
Software installations and updates
Scalable, Predictable Pricing
Flat-Rate Benefits:
Fixed monthly costs (no ticket volume surprises)
No per-incident fees
No after-hours surcharges
Predictable budgeting
Scalable tiers as you grow
What’s Included:
24/7/365 support access
Unlimited tickets
Multi-channel support (phone, email, chat, SMS)
Detailed reporting and analytics
Monthly service reviews
Metrics-Driven Service
Measurable Outcomes:
Insights inform continuous improvement—transforming support from reactive to strategic.
First-call resolution rates
Mean time to resolution (MTTR)
Ticket volume trends and category analysis
User satisfaction scores
SLA compliance
Recurring issue identification
White-Label Options
Represent Your Brand:
Ideal for MSPs and brand-conscious organizations.
Support staff answering as your company
Branded portals and communications
Integration with your processes
Seamless user experience
Your policies and escalation paths
Why Choose Quasar
24/7/365 U.S.-based
- Real-time, no offshore
Flat-rate pricing
- No surprise charges
AI-enhanced
- Faster resolution through automation
White-label available
- Represent your brand
Scalable capacity
- Match demand without hiring
No long-term contracts
- Flexibility as needs evolve
